Empowering Organizations to
Boost Efficiency, Cut Costs & Drive Operational Excellence.
I am dedicated to simplifying complex business challenges and delivering operational excellence. With over 15 years of experience in workforce management, customer experience, and operations, I help organizations streamline processes, improve KPIs, reduce costs, and enhance customer satisfaction.
I’m a fixer who loves solving problems with a pragmatic approach. Business needs can sometimes create unnecessary complexity, leading to less control, accuracy, visibility, and ultimately higher costs & inefficiencies. My motto is #KeepitSimple, WFM doesn't have to be overwhelming. With the right approach, everyone can master it.
Whether you’re looking to improve customer experience, optimize workforce management, or reduce costs and boost KPIs, I’m here to help!
Pavlos Vasilakis
WFM & CX Geek
Services
The services below are examples of how I can help your organization. I tailor my support to your specific needs, so feel free to reach out for a free, no-obligation chat, and I’ll create a customized plan just for you!
Workforce Optimisation
There is often a great opportunity to review and optimize your current workforce management approach. I provide proven methodologies that can reduce costs, enhance service levels, and improve processes across forecasting, scheduling, real-time management, and capacity planning.
Operational Excellence
I collaborate with your team to deeply understand your operations and use my industry expertise to identify opportunities for continuous improvement. My goal is to drive KPI improvements, reduce costs, and optimize performance. I can also guide you in selecting the right WFM tool and lead the implementation to ensure maximum impact and efficiency.
Recruitment
As a trusted recruitment partner, I specialize in hiring for Workforce Management (WFM) and Customer Support roles across Europe. With over 15 years of experience in these fields, I understand the specific skills and qualities required to build high-performing teams, ensuring you find the right talent for your business.
Currently open to interim or fixed term contract remote roles!